Terms of Purchase – Blackdiamondeqaipment

Welcome to Blackdiamondeqaipment, your trusted source for high-performance gear for climbing, skiing, running, and hiking. These Terms of Purchase (“Terms”) govern your purchase of outdoor equipment from www.blackdiamondeqaipment.com (the “Website”). By placing an order, you agree to comply with these Terms, as well as our Privacy Policy. Please read carefully to understand your rights and obligations, including details about shipping, returns, and payments tailored to outdoor gear.

1. Order Placement & Confirmation

1.1 How to Place an Order

To purchase gear (e.g., climbing harnesses, ski jackets, trail running shoes, hiking packs), you must:

Be at least 18 years old (or have parental/guardian consent if under 18);
Provide accurate, complete information (contact details, shipping address, payment info) during checkout—critical for ensuring your gear reaches you on time, especially for time-sensitive trips;
Review and confirm order details (product model, size, quantity) before submission—outdoor gear often has specialized sizing (e.g., climbing shoe fit, backpack torso length), so double-checking prevents delays.

1.2 Order Confirmation

Upon submitting your order, you’ll receive an order acknowledgment email (to your registered email) confirming we’ve received your request. This is not a formal acceptance—we’ll send a final order confirmation email (with a unique order number) within 24 hours once we verify:

Inventory availability (e.g., ensuring your size of ski bindings is in stock);
Payment validity;
Shipping address completeness (e.g., adding “trailhead” or “cabin” details if applicable).

The final confirmation email signifies a binding contract between you and Blackdiamondeqaipment. If we can’t fulfill your order (e.g., a popular hiking pack sells out after checkout), we’ll notify you via email within 48 hours and issue a full refund (per Section 6).

2. Pricing & Payment

2.1 Currency & Pricing

All product prices on the Website are displayed and processed in United States Dollars (USD). Prices include applicable taxes (where required by law) but exclude shipping fees—however, we offer global free shipping on all orders (see Section 3 for details).

We reserve the right to adjust prices for gear (e.g., seasonal sales on ski gear, new releases of climbing shoes) but will never change the price of an order after you’ve received the final confirmation email.

2.2 Accepted Payment Methods

We accept secure payment options tailored to global outdoor enthusiasts:

Major credit cards (Visa, Mastercard, American Express, Discover);
Digital wallets (PayPal, Apple Pay, Google Pay)—ideal for fast checkout when planning last-minute trips;
Blackdiamondeqaipment gift cards (purchased via the Website or authorized retailers).

2.3 Payment Security

Your financial information is protected by industry-leading security:

All transactions are encrypted via SSL/TLS technology;
We never store full credit card numbers—payments are processed by PCI DSS-compliant providers (Stripe, PayPal) that meet global security standards;
For high-value orders (e.g., avalanche safety kits, premium climbing gear over $500), we may verify payment with your issuer to prevent fraud, which may take 1-2 additional hours (we’ll notify you if this applies).

2.4 Payment Authorization

By placing an order, you authorize us to charge the selected payment method for the total amount (including taxes, if applicable). If payment is declined (e.g., expired card, insufficient funds), we’ll notify you via email and hold your order for 48 hours to allow correction. Unresolved payments after 48 hours will result in order cancellation.

3. Shipping & Delivery

3.1 Global Free Shipping

We offer free shipping on all orders worldwide—no minimum purchase required. Whether you’re ordering a pair of running socks to Canada or a full climbing kit to Australia, you’ll never pay extra for delivery.

3.2 Shipping Timelines

We understand outdoor plans depend on gear arrival, so we prioritize fast processing for all orders:

Order Processing: All gear is prepared for shipment within 1-3 business days of final confirmation (excluding weekends/holidays). Processing includes:
Inspecting gear for quality (e.g., checking ski pole durability, verifying climbing harness stitching);
Packaging for protection (water-resistant bags for soft goods like jackets, rigid boxes for fragile items like avalanche transceivers);
Delivery: Once shipped, gear arrives within 6-12 business days (timeline starts from the shipment date). Delivery timelines account for:
Standard international/domestic transit (e.g., 6-8 days for U.S. orders, 10-12 days for international orders);
Customs clearance (we include all necessary documentation for outdoor gear to minimize delays).

3.3 Shipment Tracking & Address Updates

Tracking: After shipment, we’ll send a shipping confirmation email with a tracking number (linked to the carrier’s portal, e.g., UPS, DHL). Use this to monitor your gear’s journey (e.g., “In transit to trailhead cabin,” “Out for delivery”).
Address Changes: You may update your shipping address within 24 hours of order confirmation by emailing [email protected] with your order number. Once shipped, we cannot modify addresses—contact the carrier directly via the tracking link for redirects (carriers may charge a small fee).

3.4 Shipping Restrictions

Certain outdoor gear (e.g., avalanche probes, climbing axes) may be subject to import restrictions in some countries. We’ll notify you at checkout if your gear is restricted to your location and help you find compliant alternatives (e.g., adjusting ski binding types for regional safety standards).

4. Product Availability & Specifications

4.1 Inventory Accuracy

We strive to maintain real-time inventory updates, but high demand for specialized gear (e.g., limited-edition climbing shoes, backcountry ski packs) may cause stock discrepancies. If your ordered gear is out of stock after confirmation:

We’ll notify you via email within 48 hours;
Offer two options:

Full refund (processed per Section 6);
Replacement with a similar product of equal or greater value (e.g., upgrading your hiking pack to a higher-capacity model at no extra cost).

4.2 Gear Specifications

All product descriptions, images, and specs (e.g., climbing shoe rubber hardness, ski jacket waterproof rating, backpack weight) are accurate to the best of our knowledge. For specialized details (e.g., “Is this running shoe suitable for icy trails?”), check the “Product Details” tab or contact our support team—we’re happy to share expert insights.

If you receive gear that doesn’t match advertised specs (e.g., a “waterproof” jacket that leaks, a climbing harness with incorrect size labeling), email [email protected] within 7 days of delivery. We’ll send a replacement for free (with expedited processing for upcoming trips) and cover return shipping.

5. Returns & Exchanges

5.1 Return Eligibility

You may return unused, undamaged outdoor gear for a full refund within 60 days of delivery, provided:

The gear is in its original packaging (with tags, manuals, and all accessories—e.g., climbing chalk bag liners, ski pole baskets);
The gear shows no signs of use (e.g., no scuffs on hiking boot soles, no chalk residue in climbing harnesses, no wear on running shoe midsoles)—critical for maintaining gear safety and resellability;
You have the original order number and proof of delivery.

Non-returnable items:

Customized gear (e.g., personalized climbing helmets, backpacks with embroidered names);
Gear damaged due to improper use (e.g., a ski jacket torn from tree branches, a running shoe sole worn down from rock trails);
Hygiene-sensitive items (e.g., compression sleeves, face masks) if the packaging is opened.

5.2 Return Process

To initiate a return for your outdoor gear:

Email [email protected] with your order number, product name/model, size, and reason for return (e.g., “Climbing shoes too tight for my foot shape”).
We’ll send a Return Authorization (RA) number and pre-paid shipping label (global free return shipping applies—no cost to you) within 2 business days. For bulky items (e.g., large hiking packs), we’ll arrange curbside pickup with the carrier.
Package the gear securely (use the original packaging if possible—we include extra padding for fragile items like avalanche transceivers) and attach the RA label.
Ship the gear back—we recommend keeping the tracking number to confirm delivery.

5.3 Exchanges

If you need a different size/model (e.g., switching ski boot size, upgrading to a more durable climbing harness), follow the return process and note your desired exchange in the request. Once we receive and inspect the returned gear (2 business days), we’ll ship the exchange for free—delivery within 6-12 days, same as standard orders.

6. Refunds

6.1 Refund Eligibility

Refunds are issued in the following scenarios:

Returns meeting the criteria in Section 5.1;
Canceled orders (see Section 7);
Out-of-stock gear after order confirmation (Section 4.1);
Damaged/defective gear (Section 8).

6.2 Refund Timelines & Method

Inspection: We inspect returned gear within 2 business days of receipt to verify eligibility (e.g., no use, original packaging).
Processing: Approved refunds are processed within 5-10 business days of inspection.
Disbursement: Refunds are credited to your original payment method (in USD):
Credit/debit cards: 5-7 additional business days (varies by issuer);
PayPal/Apple Pay/Google Pay: 2-3 additional business days;
Gift cards: 1-2 additional business days (refunded as store credit to the original card).

6.3 Refund Amount

You’ll receive a full refund of the gear’s purchase price (excluding taxes, if applicable—refunded only if required by law). Since we offer global free shipping, no shipping fees are deducted from refunds.

7. Order Cancellations

7.1 Cancellation by You

You may cancel an order within 24 hours of final confirmation by emailing [email protected] with your order number. If the order hasn’t shipped, we’ll process a full refund within 5-10 business days. If shipped, follow the return process (Section 5) to receive a refund.

7.2 Cancellation by Blackdiamondeqaipment

We may cancel your order if:

Gear is unavailable (Section 4.1);
We suspect fraudulent activity (e.g., stolen payment info, fake shipping address for high-value gear);
Compliance with legal restrictions (e.g., gear prohibited in your country);
Incomplete/incorrect order info (e.g., missing backpack torso size) that can’t be resolved within 48 hours.

We’ll notify you via email of cancellation and issue a full refund within 5-10 business days.

8. Damaged or Defective Gear

Outdoor gear must perform reliably in harsh conditions—we stand behind our products:

8.1 Reporting Issues

If your gear arrives damaged (e.g., a ski jacket with a torn seam, a running shoe with a detached sole) or defective (e.g., a climbing harness buckle that won’t lock, an avalanche transceiver that malfunctions), email [email protected]within 48 hours of delivery with:

Order number;
Clear photos/videos of the damage/defect (e.g., a video of the transceiver failing to power on);
Description of the issue (e.g., “Hiking pack strap snapped on first use”).

8.2 Resolution

We’ll resolve the issue within 2 business days:

Free Replacement: We’ll ship a new item immediately (priority processing for time-sensitive trips) with delivery in 6-12 days. You won’t need to return the damaged gear unless we request it (we may ask for defective items to improve quality).
Full Refund: If you prefer a refund over a replacement, we’ll process it within 5-10 business days—no return required.

9. Limitation of Liability

Our liability for claims related to your order (e.g., delayed delivery, defective gear) is limited to the total amount you paid for the affected product. We are not liable for:

Indirect damages (e.g., missed hiking trips, canceled ski vacations due to delayed gear);
Damages from improper use (e.g., using a running shoe for rock climbing, overloading a hiking pack beyond its weight limit);
Delays caused by events beyond our control (e.g., natural disasters, carrier strikes, customs hold-ups).

This limitation applies to the fullest extent permitted by law.

10. Changes to These Terms

We may update these Terms to reflect changes in outdoor gear regulations, shipping policies, or customer feedback. When updated:

We’ll revise the “Last Updated” date at the top;
Post the new Terms on the Website (footer link);
Notify customers with active orders via email 30 days before material changes (e.g., adjusting return timelines, updating shipping rules).

Your continued use of the Website or order placement after updates constitutes acceptance of the revised Terms.

11. Contact Us

For questions about these Terms, order issues, or gear support (e.g., sizing help for climbing shoes), contact our team:

Email: [email protected] (response within 24 business hours);
Mailing Address: Blackdiamondeqaipment Customer Support, 123 Adventure Way, Denver, CO 80202, USA.

We’re outdoor enthusiasts too—we’ll help you get the right gear for your next adventure.