Shipping Policy – Blackdiamondeqaipment

At Blackdiamondeqaipment, we know your outdoor gear is more than just products—it’s the key to your next climb, ski trip, trail run, or hike. That’s why we’ve built a shipping experience that prioritizes speed, reliability, and protection for your equipment, no matter where your adventure takes you. This Shipping Policy outlines our global delivery services, timelines, specialized packaging for outdoor gear, and tracking options—all designed to get your climbing harnesses, ski jackets, running shoes, and hiking packs to you in perfect condition, right when you need them. By placing an order with www.blackdiamondeqaipment.com, you agree to the terms below, which align with our Terms of Purchase and Refund Policy.

1. Global Free Shipping: No Extra Cost for Adventure

We offer free shipping on every order worldwide—no minimum purchase required. Whether you’re ordering a single pair of trail running socks to a mountain cabin in Colorado or a full climbing kit to a remote village in the Swiss Alps, you’ll never pay extra for delivery. This includes:

Domestic shipments (e.g., within the U.S., EU, Australia);
International shipments (e.g., U.S. to Japan, Canada to New Zealand);
Bulky or heavy items (e.g., ski bags, 40L hiking packs, avalanche safety kits)—we never charge oversized fees for gear that helps you explore.

Note: For extremely remote locations with limited carrier access (e.g., backcountry lodges, small island communities), we may partner with local logistics providers to ensure delivery. In rare cases, this may extend transit time by 1-2 days—we’ll notify you via email at checkout if your location is affected, and offer a 10% discount on your next order as a gesture of goodwill.

2. Order Processing & Dispatch: Get Your Gear Fast

We understand that outdoor plans don’t wait—so we prioritize getting your gear ready to ship as quickly as possible:

2.1 Processing Timeline: 1-3 Business Days

All orders are processed within 1-3 business days of placement (excluding weekends and major holidays like Christmas, Thanksgiving, or New Year’s Day). Our processing includes three critical steps tailored to outdoor gear:

Inventory Verification: We confirm the gear is in stock (e.g., checking that your size of climbing shoes is available, verifying ski bindings are compatible with your boot size) to avoid backorders.
Quality Check: Every item undergoes a quick inspection to ensure it meets our standards—for example, checking that hiking pack zippers work smoothly, ski poles are straight, and climbing harnesses have no frayed webbing.
Specialized Prep: For gear that needs assembly (e.g., attaching ski pole baskets) or protection (e.g., wrapping avalanche transceivers in shock-absorbent material), we take extra time to prepare it for transit—so it arrives ready to use.

During peak seasons (e.g., winter ski gear launches, summer hiking season), processing may take the full 3 business days—we’ll post a notice on our website homepage and send a confirmation email with revised timelines to keep you informed.

2.2 Dispatch: Shipped Within 1-3 Days

Your order will be dispatched within 1-3 business days of processing (i.e., 1-3 days after you place it). For example:

An order placed on Monday morning (U.S. time) is processed and shipped by Wednesday at the latest;
An order placed on Friday evening is processed the following Monday and shipped by Wednesday;
A holiday order (e.g., placed on Thanksgiving Thursday) is processed the next business day (Friday) and shipped by the following Tuesday.

Once your gear is dispatched, we’ll send a Shipment Confirmation Email to your registered address—this includes a unique tracking number, carrier details (e.g., UPS, DHL, FedEx), and a link to monitor your package’s journey in real time.

3. Delivery Timeline: 6-12 Business Days Worldwide

We work with trusted global carriers specializing in outdoor gear logistics to ensure your order arrives within 6-12 business days of dispatch, no matter where you are. This timeline accounts for:

3.1 Transit Breakdown

Domestic Delivery: 6-8 business days (e.g., a U.S. order shipped from our Colorado warehouse to a customer in Maine, an EU order shipped from our Germany warehouse to a customer in France).
International Delivery: 8-12 business days (e.g., a Canadian order shipped to Japan, an Australian order shipped to Brazil).
Customs Clearance: For international orders, we include all necessary documentation (e.g., product certifications for climbing gear, duty-free forms where applicable) to speed up customs processing. Most orders clear customs within 1-2 days—we track this closely and notify you if there are delays.

3.2 What Affects Delivery Time?

While we strive to meet the 6-12 day timeline, rare factors beyond our control may cause delays:

Extreme weather (e.g., blizzards that ground ski gear shipments, hurricanes that delay coastal deliveries);
Carrier strikes or disruptions (we work with backup carriers to minimize this);
Customs holds for restricted items (e.g., avalanche probes in certain countries)—we’ll notify you of restrictions at checkout and help you find compliant alternatives.

If your order is delayed beyond 12 days, contact our support team at [email protected]—we’ll escalate the issue with the carrier and offer a 15% discount on your next order to make up for the inconvenience.

4. Specialized Packaging: Protect Your Gear in Transit

Outdoor gear needs extra protection—ski poles bend, climbing harnesses fray, and hiking packs get crushed if not packed properly. Our packaging is designed to keep your gear safe, no matter how rough the journey:

4.1 Gear-Specific Protection

Soft Goods (Jackets, Pants, Socks): Wrapped in water-resistant plastic to protect against rain or humidity (critical for international shipments that pass through different climates), then placed in a padded envelope or box to prevent tearing.
Hard Goods (Ski Poles, Climbing Shoes, Hiking Boots):
Ski poles and avalanche probes are wrapped in thick bubble wrap (2-3 layers) and placed in rigid cardboard tubes to prevent bending;
Climbing shoes and hiking boots are stuffed with tissue paper to maintain their shape, then wrapped in bubble wrap and placed in reinforced boxes;
Avalanche transceivers and other electronic gear are packed in anti-static bags and surrounded by foam to protect against shocks.
Bulky Items (Ski Bags, Hiking Packs): Placed in heavy-duty, tear-resistant plastic bags (with reinforced seams) to prevent dirt or moisture damage, then shipped in double-walled cardboard boxes with extra padding around zippers and straps.

4.2 Labeling for Care

Every package is clearly marked with:

“Fragile” and “Handle with Care” stickers (to alert carriers to delicate items like ski bindings);
“This Side Up” arrows (to prevent gear from being stored upside down, which can damage hiking pack frames);
A packing slip with your order details (so you can easily verify all items are included—no more missing ski pole baskets!).

5. Tracking & Delivery Confirmation: Stay in the Loop

We want you to know exactly where your gear is, every step of the way:

5.1 Real-Time Tracking

After dispatch, your Shipment Confirmation Email will include a tracking number linked to the carrier’s portal (e.g., UPS Tracking, DHL Express). You can use this to:

Check the package’s current location (e.g., “In transit to Denver,” “At local delivery facility in Zurich”);
View the estimated delivery date and time (updated daily by the carrier);
Set up alerts (via email or SMS, if you opt in) for key milestones:
“Shipped”: Your gear is on its way;
“Out for delivery”: Your gear will arrive the same day;
“Delivered”: Your gear has been dropped off.

5.2 Delivery Confirmation & Signature Requirements

Signature for High-Value Gear: Orders over $200 (e.g., smart avalanche transceivers, premium climbing harnesses, full ski sets) require a signature from an adult (18+) upon delivery. This prevents theft and ensures your gear is received by you or someone you trust (e.g., a neighbor, cabin manager).
Proof of Delivery: After delivery, the carrier will upload a confirmation to the tracking portal—including a photo of the delivery location (e.g., your front door) or the signature (if required). We also send a “Delivery Confirmation Email” to you, with a link to view this proof.

6. Address Changes & Corrections

To avoid delivery errors (especially for remote outdoor locations), please double-check your shipping address before placing an order. If you need to make a change:

6.1 Before Dispatch

You can update your address within 24 hours of order placement by emailing our support team at [email protected] with your order number and the corrected address (include details like “cabin #5” or “trailhead parking lot” if applicable). We’ll confirm the change within 1 hour to ensure it’s applied before your gear ships.

6.2 After Dispatch

Once your gear has shipped, we cannot modify the address—carriers require direct requests from the recipient. To redirect your package:

Use the tracking link in your Shipment Confirmation Email to access the carrier’s portal;
Look for the “Change Delivery Address” or “Redirect Package” option (available for most carriers);
Follow the carrier’s instructions (note: they may charge a small fee, and this may delay delivery by 1 day).

6.3 Returned Orders Due to Incorrect Address

If a package is returned to us because of an incorrect or incomplete address, we’ll notify you via email within 2 business days. You can choose to:

Have the gear re-shipped to the correct address (we waive re-shipping fees for all orders);
Request a full refund (processed within 5-10 business days, per our Refund Policy).

7. Lost, Missing, or Damaged Shipments

We resolve delivery issues quickly to get your gear to you as soon as possible:

7.1 Lost or Missing Packages

If your tracking shows “Delivered” but you haven’t received your gear, or if there are no tracking updates for 3 days:

First, check with neighbors, building managers, or local pickup locations (e.g., post offices, trailhead lodges)—carriers often leave packages with trusted contacts in remote areas.
If the package is still missing, email [email protected] with your order number and tracking number. Our team will:

Escalate the issue with the carrier and provide a case number;
Locate the package within 2 business days (if possible);
Send a replacement gear item for free (dispatched within 1 business day) if the package is confirmed lost;
Issue a full refund if you prefer not to wait for a replacement.

7.2 Damaged Shipments

If your gear arrives damaged (e.g., a crushed hiking pack, a torn ski jacket, a bent climbing rope):

Take clear photos or videos of the damage (include the packaging and the gear itself—this helps us improve our packaging for future orders);
Email the photos/videos to [email protected] within 48 hours of delivery.
We’ll:

Send a replacement gear item for free (dispatched within 1 business day, with expedited delivery to get it to you faster);
Cover all costs (no return of the damaged item required—we trust your assessment, and we know shipping delays can ruin outdoor plans);
Offer a 15% discount on your next order to apologize for the inconvenience.

8. Changes to This Shipping Policy

We may update this policy to reflect changes in carrier services, outdoor gear regulations, or customer feedback. When we make updates:

We’ll revise the “Last Updated” date at the top of this page;
We’ll post the new policy on our website (accessible via a link in the footer);
For material changes (e.g., adjusting delivery timelines, updating packaging standards for new gear like electric mountain bike accessories), we’ll notify customers with active orders via email 30 days before the changes take effect.

Your continued use of our shipping services constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Shipping Policy, need help tracking your gear, or want to resolve a delivery issue (especially if you have an upcoming trip), contact our support team:

Email: [email protected] (response within 24 business hours—mention “trip urgency” in the subject line for faster help);
Live Chat: Available on our website (10:00 AM–6:00 PM MST) for quick tracking inquiries.

We’re outdoor enthusiasts too—we’ll work to get your gear to you on time, so you can focus on what matters most: your next adventure.